Poly Studio USB Upgrade Processes

Poly Studio - The USB video bar built for small rooms

Note from 2020-07-08: It is important to put the latest version on your Poly Studio (1.3.0). A serious bug was detected on the previous version.

Upgrading using the Companion Application

Installing the Companion Applications

1. Go to Polycom Support Site and download the Companion Application Software. You can find the latest build HERE
   
2. Install the Companion Application on to your local PC or Laptop 
   

Download the Latest Studio USB Software

1. Go to Polycom Support Site and download the Companion Application Software. You can find the latest build HERE
   

 

Running the Companion Application 

1. Run the Companion Application
   
2. Verify the version of Companion Application Software. Make sure it is the latest build
   
3. Click on the Computer logo in the upper left-hand corner and select About 
   

1. The latest build I am using us 1.5.0.14741 
   

Connecting the Poly Studio

1. Connect the USB Cable from the Poly Studio to the PC or Laptop.
   
2. Verify that the Companion Software sees the Poly Studio as shown below: 
   

1. If the device is not shown on the Polycom Companion software, check the folloiwng: 
   

1. Verify the Poly Studio is powered on and the front LED is lit
   
2. On the PC, go to Device Manager and see if the camera is being seen under Cameras 
   

1. After the Polycom Studio USB video bar connects, the application checks for a new software version from the server automatically. If the app detects a new version, the app displays a red dot on the Firmware Update tab as a reminder. 
   

Updating the Software

1. Click the "Firmware Update" tab. The application will show the current and the new version if available
   

1. Click "Update" to update a Polycom Studio USB video bar or a remote control in active mode
   
2. Enter the admin password to start the update (the default password is Polycom12#$). 
   

Note 

Do not disconnect the Polycom Studio USB video bar while installing the update. If the Polycom Studio USB video bar disconnects unexpectedly, you must finish the update immediately after reconnecting the Polycom Studio USB video bar.  

1. Application shows the new version number after the update installs.  
   

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