Poly Studio USB Upgrade Processes

Poly Studio - The USB video bar built for small rooms

Note from 2020-07-08: It is important to put the latest version on your Poly Studio (1.3.0). A serious bug was detected on the previous version.

Upgrading using the Companion Application

Installing the Companion Applications

1. Go to Polycom Support Site and download the Companion Application Software. You can find the latest build HERE
   
2. Install the Companion Application on to your local PC or Laptop 
   

Download the Latest Studio USB Software

1. Go to Polycom Support Site and download the Companion Application Software. You can find the latest build HERE
   

 

Running the Companion Application 

1. Run the Companion Application
   
2. Verify the version of Companion Application Software. Make sure it is the latest build
   
3. Click on the Computer logo in the upper left-hand corner and select About 
   

1. The latest build I am using us 1.5.0.14741 
   

Connecting the Poly Studio

1. Connect the USB Cable from the Poly Studio to the PC or Laptop.
   
2. Verify that the Companion Software sees the Poly Studio as shown below: 
   

1. If the device is not shown on the Polycom Companion software, check the folloiwng: 
   

1. Verify the Poly Studio is powered on and the front LED is lit
   
2. On the PC, go to Device Manager and see if the camera is being seen under Cameras 
   

1. After the Polycom Studio USB video bar connects, the application checks for a new software version from the server automatically. If the app detects a new version, the app displays a red dot on the Firmware Update tab as a reminder. 
   

Updating the Software

1. Click the "Firmware Update" tab. The application will show the current and the new version if available
   

1. Click "Update" to update a Polycom Studio USB video bar or a remote control in active mode
   
2. Enter the admin password to start the update (the default password is Polycom12#$). 
   

Note 

Do not disconnect the Polycom Studio USB video bar while installing the update. If the Polycom Studio USB video bar disconnects unexpectedly, you must finish the update immediately after reconnecting the Polycom Studio USB video bar.  

1. Application shows the new version number after the update installs.  
   

• Related Articles

• Processus de mise à niveau de Poly Studio USB

  Poly Studio - La barre vidéo USB conçue pour les petites pièces Note du 2020-07-08: Il est important de mettre la dernière version sur votre Poly Studio (1.3.0). Un sérieux bug a été détecté sur la version précédente.  Mise à niveau à l'aide ...

• Setting up proxy on Microsoft Teams Room (Yealink/Logitech/Poly)

  Microsoft Teams Rooms is designed to inherit Proxy settings from the Windows OS. Access the Windows OS in the following manner: In the Microsoft Teams Rooms UI, click on the Settings gear icon where you'll be prompted for the local Administrator ...

• Un studio LightBoard pour enregistrer des vidéos éducatives d'aspect professionnel simplement et rapidement

  Qu'est-ce qu'un LightBoard? Source: revolutionlightboards Un Lightboard est une feuille de verre spécial qui est inondée intérieurement de lumière provenant de bandes LED. L'enseignant écrit normalement (pas à l'envers) au tableau avec des marqueurs ...

• Espaces collaboratifs (huddle room) et vidéoconférence : nos solutions

  Les espaces collaboratifs Les espaces collaboratifs (huddle room), regroupant habituellement entre 2 et 6 personnes, s'imposent de plus en plus dans le milieu du travail. Lieu de rencontre, espace de collaboration et de créativité, ces petites salles ...

• Polycom Trio 8500 & 8800 update procedure

  Update Polycom Trio 8500 & 8800 through web browser Published Open your browser and navigate to your Polycom Trio IP address (ex: 192.168.1.231) Enter the Admin password ("456" = default password) Utilities --> Software Upgrade Click on "Check for ...

• Recent Articles

• WPP20 - Mtouch - English

  If you are having trouble with your system, contact our support team here or send an email to support@xavsolution.com.

• WPP20 - Mtouch - Français

  Vous éprouvez de la difficulté avec le sytème, communiquez avec notre équipe de support ici ou envoyez un courriel à support@xavsolution.com.

• WPP30 - fr

  Vous éprouvez de la difficulté avec le sytème, communiquez avec notre équipe de support ici ou envoyez un courriel à support@xavsolution.com. A.V.E.C. - Apporter votre équipements de communication. C'est aussi la traduction de l'accronyme anglais, ...

• WPP30 - en

  If you are having trouble with the system, contact our support team here or send an email to support@xavsolution.com. BYOD : Bring your own communication device

• Zoom Room Android - Room controls + B.Y.O.D. WPP30

  BYOD : Bring your own communication device If you are having trouble with the system, contact our support team here or send an email to support@xavsolution.com. If you are having trouble with the system, contact our support team here or send an email ...